FAQs
Frequently asked questions
Every Namaya Tresses piece is made with intention, precision, and uncompromising quality. Our FAQs provide clarity on our process, policies, and expectations — so you can shop with complete confidence.
With proper care, our raw hair wigs can last 4+ years. Maintaining a consistent hair care routine, using sulfate-free products, and minimizing heat will significantly extend their lifespan.
Yes, our wigs are reusable and can be installed multiple times, guaranteed to give you a fresh new look every single time.
To keep the color of your wig vibrant, avoid frequent washing. When washing, use color-safe hair care products and limit excessive heat styling. Proper care will help preserve the richness of the shade.
Week 1 — Your order is confirmed & carefully selected. Week 2 — Each strand is carefully constructed and wefted by hand. Week 3 — The wig is professionally colored by our head colorist. Week 4 — The wig is plucked to a natural hairline and professionally styled. Week 5 — Your wig is carefully packaged to ensure it arrives safely and in perfect condition. Week 6 — Your wig is shipped and on its way to you.
As every Namaya wig is crafted with the highest level of quality and delivered on time, we kindly ask that you review your order carefully before completing your purchase. Once your order has been placed, you have 24 hours to request any changes or amendments. This includes length changes, lace size changes, cap size changes, colour changes, and customisation requests. After the 24-hour period, your order will have entered the production process and we are unable to accept any changes or amendments.
We offer three cap sizes: Small 21", Medium 22", and Large 23". Using a soft measuring tape, measure the circumference of your head by placing the tape at your hairline, wrapping it behind your ears, around the nape of your neck, and back to the starting point. Every Namaya wig is fitted with adjustable straps for a secure, customised fit. If your measurement falls outside our standard range, contact our team via WhatsApp before placing your order.
Absolutely. Our hair is high-quality and long-lasting, so you won't need to replace it as often as lower-quality alternatives, saving you money over time while delivering a premium look.